1.1 Teach Me Islam (TMI) app is the world’s first Islamic private tuition App. We intend to be an innovative platform for Islamic education being delivered in modern holistic ways and aspire to educate millions of students on a global scale.
1.2 TMI App allows Students to find qualified Islamic Tutors most suitable to them. Book a private one to one tuition session or online classes and pay for bookings all via the App and website. By downloading and using the TMI app and website you confirm to adhere to all of our Terms and Conditions.
1.3 These Terms and the Contract are set out in the English language only.
1.4 TeachMeIslamApp.com Ltd (company number 11414483) is a company registered in England and Wales and our registered office is at Co Ukmal Unit 7, 3-5 Little Somerset Street, London, England, E1 8AH.
1.5 TMI.App connects highly qualified, experienced and DBS-checked Islamic tutors with parents/students who require high quality online Islamic Education for their children. Also for working professionals who want to advance their Islamic education.
1.6 All tutors are experienced in teaching and working with children and adults alongside their own professional careers/jobs. All tutors share the same passion and ethos of Islamic teachings which underlines their approach to teaching. Sessions are conducted in a professional, interactive and effective way.
2. The tuition courses
2.1 The curriculum is simple, comprehensive, consistent and relevant to Muslims who are being brought up in a modern, fast-changing world and who want to study to understand Islam in a loving and forward-thinking 21st Century context. With fixed unison course books also selected with interactive syllabus for children and adults of all ages. Allowing tutors to spend less time planning and more time focusing on the progress and catering teaching methods per student/class.
2.2 TMI programme have been structured and planned to cover all the main topics in each programme, allowing the students to achieve great understanding and knowledge of Islam through modern, interactive and enjoyable methods to best suit each individual’s learning needs. Full programme details and content can be found on our website www.teachmeislamapp.com
2.3 TMI have compiled 3 simple, easy-to-progress, yet most popular programmes that are currently in demand within Islamic education amongst children and adults. Every individual student upon completing each programme will receive a certificate.
2.4 The TMI courses all have fixed programme materials for students that have to be purchased by each student at the beginning of their programme separately. Our programme material is well-structured and based on interactive methods of learning guided by our self-employed consultants (tutors).
2.5 Please note the pricing is based on the 2 tuition options we have online and the payment method selected for any of our 3 programmes paid in advance weekly, monthly or in full.
Online group lessons
2.6 TMI offers small group classes up to 6 students in each group that is fixed as one lesson a week for the period of 2-hours. This class reserves your space for the programme as long as your payments are received and paid on time in advance depending on the payment option selected by our customers.
2.7 TMI online group lessons allow you to complete any of our programmes in 6-months giving students attend a weekly lesson/class.
2.8 The group lessons are structured to ensure that all students have the benefit of both learning methods of peer learning and also the individual help and effectiveness of one-to-one support from the tutor.
2.9 Our group lessons are priced at just £5.50 an hour and all payments require to be made in advance to ensure your space is secured until the completion of your chosen programme to be awarded with a certificate. All online group lessons are delivered virtually via a platform called zoom.
2.10 All payments made for any one of our programmes are non-refundable once payment is made. Any student who wishes to cancel or stop online lessons is required to provide a full 1 month notice in order for us to cancel the subscription. Failure to provide this notice will result in no refunds being issued.
2.11 If you cancel your TMI subscription to online lessons, when we receive your written notice we will send you an acknowledgement email to confirm the date that your TMI subscription to online lessons will end. If you do not receive this acknowledgement, you must assume that we have not received your cancellation notice and you must contact us and send a further cancellation notice to us.
3. Tuition requirements
3.1 Each programme also has its individual programme material listed on our website that will need to be purchased prior to the first tuition session. TMI offers a discount on majority of the programme material bundles exclusively to students who purchase through the TMI website. To make it as easy as possible for students TMI have put direct links to take you straight to check out via TMI website www.teachmeislamapp.com.
3.2 For the convenience of customers and structure of our programmes all learning materials are pre-selected and fixed for all programmes, with transparent prices and enables payments to be made in advance. For the ease of students and parents to purchase. Please note the cost of the course material is not included in the tuition fee.
3.3 Female and male tutors are available to choose for online one-to-one tuition session or group sessions.
3.4 Students have the option to opt out for the group lessons if they are paying Monthly within the first month if necessary. After that time, we require a 1 month’s notice to be provided to change any booked group lessons to allow the TMI Team to find new students for the group classes.
4.1 All Pay As You Go one-to-one lesson payments for students are made in easy and secure steps via the TMI APP. For all other payment options including online group sessions payments are processed via our website through a secure payment platform named Stripe and GoCardless.
4.2 Any refund requests for Pay As You Go lessons via the App ONLY may be refunded once reviewed according to our general refund/cancellations/missed lesson policy can take up-to 10 working days to return back to customer bank accounts. After Stripe/Gocardless charging their platform admission fee for the refund.
4.3 All other payment options that are processed for any one of our programmes are non-refundable once payment is made.
4.4 Tutors will be paid at the end of every month for all completed bookings directly to their bank account by the 1st of the following month.
4.5 All active tutors are paid at the beginning of the following month for their completed bookings and hours that were taught for in the groups according to our general policy. Tutors are paid for the number of students who attend each class. Students who provide notice 7 days in advance to change the date of a one to one lesson, or due to extreme emergency reasons determined by TMI at its absolute discretion if a lesser period of notice is provided, have the ability to change the date of an arranged lesson within the same monthly period, however the student will still be obliged to attend the rearranged lesson otherwise the student will be continue to be charged for the lesson irrespective of whether they attend the lesson. The reason for this is that our Tutors commit to providing lessons and lose the opportunity to provide lessons to other students if a student fails to attend a lesson. Please inform TMI admin if your payment details change so we can update our payment records for you.
4.6 We have all our courses at fixed prices for students and parents/guardians to easily select the payment package that suits them best.
4.7 Upon making a payment students and parents will be sent a receipt via email for their transaction from Teach Me Islam Admin support via stripe on behalf of TEACH ME ISLAM APP LIMITED or if you set up direct debit there is no receipt from the platform GoCardless.
4.8 Please, refer to clauses 10 and 11 for information on other cancellation terms.
4.9 If you have purchased your TMI lessons online, you have a legal right to change your mind within 14 days of making your initial purchase and receive a refund. If you choose to cancel within the cooling off period, we will give you a full refund of any TMI fees you have paid. This legal right no longer remains available if the first lesson is utilised within this 14 day period.
5. Fixed Fee and Discount Packages
5.1 We charge a fixed fee for ‘pay as you go’ of £22 per hour per student for our one-to-one model and £44 a month for our monthly group sessions. Each tuition model has to be paid in advance.
5.2 We have 2 payment options for one-to-one lessons and online group classes online.
6. TMI Responsibilities
6.1 We provide a platform for Tutors to easily advertise their qualifications, experience, DBS certificates and all the unique facilities of TMI app.
6.2 We will maintain a functioning App and website which will support a platform with individual profiles, communication systems and a booking platform.
6.3 We will communicate to our customers any planned maintenance of the Website or downtime.
6.4 We will use reasonable endeavours to keep the Website free from viruses.
6.5 We will use reasonable endeavours to check the identity of all Tutors and carry out the background checks on Tutors through DBS checks and Enhanced checks.
6.6 We will decide when a Tutor’s profile is sufficiently complete to be set live on the TMI App and be accessible to other Users once TMI has approved a tutor’s profile after the DBS and background checks via a personal call and interview.
6.7 We will maintain the option for communications of new Bookings, confirmation of Bookings and cancellations, to both Students and Tutors via the App and by email.
6.8 We will ensure that each Student’s payment of Lesson Fees and the payment of each Tutor’s Fees are processed promptly at the end of every month, when there is no Complaint for the completed bookings or Failed Payment.
6.9 We will ensure that Complaints are dealt promptly and in accordance with these terms and conditions.
6.10 Any refund that is due, we will ensure that it is made promptly and in accordance with these terms and conditions.
6.11 We will take precautions we consider reasonable to protect Students’ and Tutors’ information in accordance with these terms and conditions.
6.12 We will monitor postings and bookings made on the TMI App and messages sent between Students and Tutors. To effectively connect tutors’ and students’ sources to one another and to stop misuse of the facilities of the TMI App.
6.13 We will review with Tutors and Students on the quality, experience and delivery of lessons to ensure our Operations and Customer Care is positive.
7. Disclaimers and Limited Liabilities
7.1 Nothing in these terms and conditions in any way limits or excludes our liability for negligence causing death or personal injury, fraud or fraudulent misrepresentation or for anything which is not permitted by law to be excluded or limited. Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982.
7.2 All Users must give us a reasonable opportunity to remedy any matter for which we are potentially liable before incurring any costs remedying the matter themselves.
7.3 If you are a User, we shall not be liable for any loss or damage caused by us or tutors or agents in circumstances where: i. there is no breach of a legal duty of care owed to you by us or by any of the self-employed tutors or agents; ii. such loss or damage was not reasonably foreseeable by both parties; or iii. such loss or damage is caused by you, for example by not complying with these terms and conditions.
7.4 Subject to Clause 1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for: i. loss of profits; ii. loss of sales or business; iii. loss of agreements or contracts; iv. loss of use or corruption of software, data or information; v.loss of or damage to goodwill; and any indirect or consequential loss.
7.5 If you are a User, you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of these terms and conditions or misuse of our Website and App.
7.6 The following clauses apply only if you are not a consumer:
7.7 To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in these terms and conditions. In this clause, any reference to us includes the self-employed tutors/consultants who use TMI.
7.8 Our liability of any kind (including our own negligence) with respect to our App for any one event or series of related events is limited to £100 or the total Platform Fees paid by you in the 12 months before the event(s) complained of, whichever is higher.
7.9 In no event (including our own negligence) will we be liable for any: i. economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); ii. loss of goodwill or reputation; iii. special, indirect or consequential losses; or iv. damage to or loss of data (even if we have been advised of the possibility of such losses).
7.10 You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Website/App and/or breach of these terms and conditions.
7.11 These terms and conditions constitute the entire agreement between us with respect to their subject matter and supersede any previous communications or agreements between us. Both parties acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements.
8. User responsibilities
8.1 Users are responsible for their own internet security when using the Website and App.
8.2 Users must exercise their own judgement regarding the accuracy of information provided on the Website. TMI cannot guarantee that all of the content on the Website is complete, accurate or up-to-date.
8.3 Users must contact TMI immediately if they believe their password has been compromised. Users will be responsible for the actions of any interactions conducted in their name until they have notified TMI that they believe their password has been compromised.
8.4 Users must not use the Website with the intention of disinter mediating TMI in any way. Users must not promote opportunities or services of any company other than TMI on the Website.
8.5 Users must immediately report to TMI of any defamatory, offensive or illegal material they view on our Website and App.
8.6 Any User who fails and breaches in TMI’s opinion (which need not be reasonable), to comply with these terms and conditions may be immediately barred from using the App and website and any related services. TMI reserves the right to cancel any existing bookings in such circumstances. Even if there is no breach, TMI can still bar users from using the App and cancel a booking, however TMI will give a refund for that booking.
8.7 Users must ensure to carry a great level of respect and manners when communicating or using the services at TMI app or website.
9. Responsibilities of students and mothers
9.1 Please note that TMI is not responsible for the conduct of a tuition session, during its delivery by a self-employed tutor. The opinions, actions or personal beliefs of a self-employed tutor are not necessarily shared by TMI. Our self-employed tutors carry individual responsibilities for their words and actions.
9.2 When lessons are held online, the tutor is neither responsible for chaperoning minors, nor guarding a house and household effects while tutoring. Please ensure that a responsible guardian is present at all times throughout a lesson for minors.
9.3 Every student under 18 years of age has to be accompanied by one of her/his parents during tuition sessions. Our tutors are instructed not to conduct tuition sessions if no parent is present. Under no circumstance will the tutor or TMI be responsible for the student solely during the tuition session and once the tuition session time is over.
9.4 In order to conduct their tuition sessions effectively tutors require a quiet room with no distractions or interruptions, this including parent/guardian conversation during the period of a lesson as this would affect a student’s concentration and take away time from the session. Any time taken away from the session due to unforeseen distractions will not be made up for by the tutor.
9.5 During tuition sessions, students and adult members of the household should be in modest clothing.
9.6 Students and their parents are to refrain from using inappropriate, disrespectful or aggressive language and/or behaviour during, before or after tuition sessions. Aggressive or threatening behaviour will result in immediate termination of the tuition agreement. Any fees paid for future lessons will be forfeited and no refund will be made.
9.7 Students/parents are to maintain good communication with their Tutor and TMI Management team when contacted for advertising, feedback and lesson related enquiries.
10. Attendance and Lateness
10.1 The minimum charge for the attendance of a Tutor at a session is the cost of one hour for the one-to-one model and 2 hours for the group lesson model at the fixed rate for that Tutor. Please note that your Tutor has to prepare for each tuition session and the time spent on preparation may be considerable.
10.2 Lessons will start at their scheduled time. If a student is late, the time will not be made up unless the student informs the tutor of an acceptable reason being travel time or any other unavoidable circumstance which can be accepted by the Tutor at their absolute discretion. Tutors will allow a maximum of 10 minutes delay to begin the session. Any longer than that tutors will not make up the time for it and will finish the session at the original time booked for.
10.3 It should be appreciated that where tutors are travelling to students there may, on occasion, be unavoidable delays due to traffic and other unforeseen circumstances. Where lessons start after their scheduled time due to the tutor lateness, the time will be made up.
10.4 If a student is late by more than 15 minutes without informing the tutor the one to one lesson will be cancelled. The lesson fees will not be refunded, and there will be no make-up lesson scheduled.
Cancellations and Missed bookings
11.1 To cancel a scheduled booking, please give the Tutor at least 7 days notice in advance. Failure to provide at least 7 days notice could result in the time being invoiced and you will not be eligible for a refund if the tutor is unable to arrange to teach another student lesson in its place. Students must appreciate that the tutor may not be able to book another student in that time slot with less than 7 days notice provided.
11.2 If a cancellation is made by the student with more than 7 days notice, Tutors will use their best endeavours to offer you an alternative booking time for one-to-one lessons. An alternative booking time will be offered only subject to availability. The student/parent must appreciate that it may not always be possible to accommodate rescheduling of lessons, in which case the lesson will be missed, and, in that case, the student may still be charged at TMI’s discretion for the session originally booked.
11.3 TMI Tutors (associates) will be paid for all lessons that are completed and cancelled lessons where no advance 7 days notice was issued. However, in the case when a parent/student does provide 7 days notice for a lesson, tutors will not be paid for that student’s missed lesson.
11.4 Cancellation with less than 24 hours’ notice due to tutor illness will not be charged, but the opportunity for a session at a mutually convenient alternative time will be arranged as soon as possible. If not the lesson will not be charged for and the charge will be applied instead to cover the next lesson fees.
11.5 All missed lessons for group class sessions are non-refundable unless we receive 1 month’s notice to change any booked group lessons to allow the TMI Team to find new students for the group classes. If no prior 1 month’s prior notice to change the lesson is provided, TMI reserves the right to continue to charge for the lesson as the viability of group lessons depends on all the students attending.
12.1 A Student may complain about and seek a refund for the service provided by a Tutor, including, but not limited to, a missed lesson (where a Tutor did not attend a lesson booked on the App) or poor quality of teaching (where the Student feels that the service provided by a Tutor falls below the standards they reasonably expected and is able to demonstrate this to TMI’s satisfaction). A refund will be issued after review of the complaint after Stripe deducts their platform fee.
12.2 A Student should inform TMI of his or her complain by either phone or email within 96 hours of the scheduled finish time of the relevant lesson.
12.3 When a Student informs TMI of a complaint within 96 hours of the scheduled finish time of the relevant lesson, TMI will contact the Tutor within 72 hours after such a complaint has been received, by email and text message to inform the Tutor that a Complaint has been raised.
12.4 Should a Student inform TMI of a complaint more than 96 hours after the scheduled finish time of the relevant lesson, Tutors have 48 hours to inform TMI by email or phone of their desire to uphold the complaint (and authorise TMI on the Tutor’s behalf to award the associated refund of the Tutor Fee). Should Tutors not contact TMI within 48 hours to uphold the complaint, TMI, as the agent of the Tutor, will inform the Student by email of the Tutor’s decision to reject their Complaint and reject the associated refund request.
12.5 Should the Student and Tutor not reach an amicable agreement regarding the student’s complaint; the Student is entitled to make a claim against the Tutor in relation to the complaint. As set out in clause 10.9, TMI accepts no liability in relation to complaints and the services provided by Tutors.
12.6 Should TMI find that a missed lesson occurred due to any failure of TMI to meet the terms set out in these Terms and Conditions, TMI will refund the student any platform fee paid.
12.7 If a problem arises or you are dissatisfied with the Services, please contact us as soon as possible for the best remedy of your complaint. Email us on [email protected] with your name and contact details and your complaint.
13. Responsibilities of Tutors
13.1 All of TMI self-employed tutors need to be Enhanced Check Certified and hold a DBS or Enhanced Certificate to meet the criteria of highly professional and experienced tutor to use the facilities of TMI in order to generate work for themselves.
13.2 Our self-employed tutors must ensure that their students are given tuition in a congenial and safe environment. Each member has a moral and legal obligation to ensure that, when given responsibility for young people, they are treated with the highest possible standard of care. A child/young person is defined as a person under the age of 18 (The Children’s Act 1989 and 2004).
13.3 All tutors will ensure to dress modestly when attending a tuition booking and will deliver the tuition with great energy, passion and professionalism.
13.4 All tutors must maintain good communication with TMI when contacted regarding marketing, advertising, booking details, booking fee and their TMI account or database.
13.5 All tutors must maintain professionalism when delivering lessons, communicating with parents/guardians and must be prepared for each lesson and not have distractions during the period of any lessons.
13.6 Tutors are to refrain from using inappropriate, disrespectful or aggressive language and/or behaviour during, before or after tuition sessions or with the TMI Team. Aggressive, inappropraite or threatening behaviour will result in immediate termination of the tuition agreement. Any future lessons/students will be forfeited and no payment will be made. By accepting these Terms and Conditions all of our self-employed tutors, continuation agree to actively advertise TMI on personal and TMI social platforms. Such as, Instagram, Twitter, Facebook and WhatsApp as a minimum of a monthly basis.
14. Our Agreement with our Tutors
14.1 This Agreement is part of these Terms and Conditions and should be read in conjunction with the same.
14.2 Limitations of this Terms and Conditions. These Terms and Conditions are not a contract of employment. Neither You nor the Company are obligated to any specific term of employment. This Agreement is limited to the subject matter of covenants not to compete or solicit as described in this Agreement. This Agreement is based on the fixed fee agreement with our Tutors (associates) on the 50/50 revenue split from the number of lessons completed per hour for 1-2-1 lessons and per month for group lessons.
14.3 Covenant Not to Compete. You agree that at no time during the term of your self-employment with TMI will you engage in any business activity which is competitive with TMI.
1445 For a period of one (1) year immediately following the termination of your associate’s agreement, you will not, for yourself or on behalf of any other person or business enterprise, engage in any business activity which competes with the Company facilities.
14.5 Non-solicitation. During the term of your association, and for a period of three (3) years immediately thereafter, you agree not to solicit any employee, associate or independent contractor of TMI on behalf of any other business enterprise, nor shall you induce any employee or independent contractor associated with TMI the Company to terminate or breach an employment, contractual or other relationship with TMI.
14.6 Severable Provisions. The provisions of this Terms and Conditions are severable, and if any one or more provisions may be determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions and any partially unenforceable provisions to the extent enforceable shall nevertheless be binding and enforceable. All self-employed consultants (tutors) are responsible for paying all taxes of their own accordingly.
14.7 Electronic Communication. Unless otherwise directed by you, we may correspond by means of electronic mail. Both you and we agree to use commercially reasonable procedures to check for commonly known viruses before sending information electronically, but each of you and we recognise that such procedures cannot be a guarantee that transmissions will be virus free. You agree to accept the risks of using electronic mail, including but not limited to the risks of viruses, interception, unauthorised access, delay, mis-routing and breakdown of service providers.
14.8 Confidentiality. Any confidential information must only be used in connection with the provision of your services and only be disclosed within your organisation and/or to your professional advisers and if required to do so either by legal or regulatory authorities or otherwise in accordance with any prevailing Non-Disclosure Agreement between you and us.
14.9 Upon termination, we will at your request and at your expense return to you any documents supplied by you, provided that we are not required to retain these for legal or regulatory reasons.
14.10 All documents prepared in connection with the provision of your services will become our property and you are not authorised to disclose them to any third party without our prior written approval. You agree and undertake not to disclose to third parties any information relating to or otherwise concerning these Terms and Conditions.
14.11 We each undertake that we will not at any time, disclose to any person any confidential information concerning one another’s business, affairs, customers, clients or suppliers, except as permitted by Clause 2.
14.12 We each may disclose the other’s confidential information: (a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out our respective obligations under the Contract. We will endeavour to ensure that such employees, officers, representatives, subcontractors or advisers comply with this Clause; and (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
14.13 Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.
14.14 If you wish to leave TMI you can do so with a 1-month notice providing enough time for their current students to find a new tutor through the TMI App.
Please note if you leave before completing the period of time you agreed to when taking part in the tutor’s associate loyalty programme. As agreed, the benefits and rewards will be lost.
15. Child Protection
15.1 TMI seeks to provide a safe facility in which children and adults can learn comfortably in the security of their own home.
15.2 Any User who is the parent of a child under the age of 18 who has a lesson with a Tutor should not leave the child in the sole care of that Tutor.
15.3 All Users must comply with Child Protection policies that are stated in this section, whether or not they are a member of The Tutors’ Association, and all relevant legislation and government guidance. This includes; i. the welfare of the child is paramount; ii. all children, whatever their age, culture, ability, gender, language, racial origin, religious belief and/or sexual identity are able to receive the benefit of tutoring in a safe environment; iii. all reasonable steps are taken to protect children from harm, discrimination and demeaning treatment and to respect their rights, wishes and feelings.
15.4 all suspicions and allegations of poor practice or abuse will be taken seriously and responded to swiftly and appropriately; all members who work with children will be recruited with regard to their suitability for that responsibility and will be assisted in being DBS and Enhanced checked and certified.
15.5 they work in partnership with parents and children – which is essential for the protection of children. If any User has a concern regarding child protection, they must contact TMI immediately.
16. Governing Law & Jurisdiction
16.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction to settle any such dispute or claim will be decided only by the courts of England.
16.2 In the event that any clause or clauses within these Terms and Conditions cannot be enforced, the remainder of the Terms and Conditions shall, to the fullest extent allowed by law, remain in place.
17. Intellectual Property Rights
17.1 All intellectual property rights in or arising out of or in connection with the Services will be owned by us.
17.2 You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable license to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.
17.3 This Clause will survive termination of the Contract.
18. Events outside our control – Force Majeure
18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control.
18.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract: we will contact you as soon as reasonably possible to notify you.
18.3 our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
18.4 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund the price you have paid, less the charges reasonably and actually incurred by us in performing the Services up to the date of the occurrence of the Event Outside Our Control.
19. Client Satisfaction Policy
19.1 Client satisfaction of students and mothers is a high priority at Teach Me Islam. We endeavour to ensure the students’ needs are met through our services. TMI provides a feedback option on the TMI App to allow all students leave their honest feedback on tutors so we may continue to maintain high standards of services.
19.2 When a client has prepaid for a course of tuition, and a student is not satisfied with a particular Tutor or if a Tutor must stop tuition mid-course due to unforeseeable circumstances, TMI will endeavour to find a replacement Tutor. If a replacement cannot be found of the level required by the student, TMI will refund the balance of the course fees paid by the client representing the number of pre-paid sessions for which the student does not receive tuition after the stripe/Gocardless fees have been paid.
20. Communication Policy
20.1 When we refer to “in writing” in these Terms, this includes email.
20.2 Any notice or other communication given under or in connection with the Contract must be in writing and be, sent by email.
20.3 A notice or other communication is deemed to have been received: (a) if sent by email, at 9.00 am the next working day after transmission.
20.4 In proving the service of any notice, it will be sufficient to prove, that such email was sent to the specified email address of the addressee.
20.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action. If you have further questions or inquiries, please contact our customer services [email protected]
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